Customer Success Manager, Majors

We are looking for a Majors Customer Success Manager to collaborate directly with our largest ChatGPT Enterprise customer(s). You are crucial to the success of our largest customer(s) and will be instrumental in driving adoption and value of this product, ultimately responsible for understanding our customer’s needs and delivering an excellent experience. You will collaborate closely with the Sales, Product, Marketing, Partnerships, and Engineering teams.

Manage and grow relationships with Fortune 500 customers Deliver strategic advice and drive customer success Understand the motivation, business drivers, strategic goals, and desired business outcomes for your portfolio of large enterprise customers (typically 1-3) Lead a cross-functional partnership across your named customer(s) Identify new ways our platform can differentiate customers in the market

Successful track record of managing and growing Fortune 500 customers Experience delivering strategic advice and driving customer success Strong understanding of business drivers and strategic goals of large enterprise customers Ability to lead cross-functional partnerships Excellent communication and interpersonal skills Willingness to be based in San Francisco HQ or NYC (relocation support available)