Manager, Customer Experience

The mission of the Dasher Experience team, and the objective of your role, is to make DoorDash the platform of choice for prospective and existing Dashers by ensuring we have Dashers' backs at every stage, from signing up for an account to making a delivery to getting paid. This involves not only providing support when and where needed, but also identifying opportunities for improvement across the Dasher journey and working cross functionally to action on them. You will report to a Senior Manager on our Dasher Experience team within our larger Customer Experience Organization.

Prioritize work that drives significant positive change for Dashers. Understand and address the needs and challenges of Dashers to improve their experience. Uphold the highest standards of honesty, transparency, and ethical behavior. Be agile and adaptable, continuously seeking to innovate and improve. Take responsibility and ownership of your work and its impact on the company and the community. Foster an inclusive environment where diverse perspectives are valued. Strive for excellence in every aspect of the business, from delivery to customer service. Set ambitious goals and pursue them with determination and creativity.

Experience in customer experience management or a related field. Strong problem-solving skills and the ability to identify opportunities for improvement. Excellent communication and interpersonal skills. Ability to work cross-functionally and collaborate with different teams. Proven track record of acting with integrity and ethical behavior. Experience in fostering a diverse and inclusive team environment. Ability to operate at the highest standards and strive for excellence. A mindset that embraces and drives change.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.