Software QA Lead

MissionHires is seeking a Software QA Lead to build and scale a high-reliability QA function for a fast-growing companion care and in-home support platform. You will lead end-to-end quality strategy across mobile apps (iOS/Android), web portals, and service integrations that connect members with vetted companions. Partnering with Product, Engineering, and Operations, you’ll define quality standards, automate critical user journeys, ensure data privacy and safety, and ship features that are trustworthy, accessible, and compliant—ultimately improving member outcomes and reducing operational risk.

• Own and execute the overall QA strategy, roadmap, and quality metrics across mobile, web, and backend services
• Lead, mentor, and grow a QA team; establish best practices for test design, code reviews, and defect prevention
• Design and maintain an automated testing framework (UI, API, integration, contract tests) and CI/CD quality gates
• Define test plans, traceability, and acceptance criteria for releases in partnership with Product and Engineering
• Implement risk-based testing focused on safety, reliability, accessibility, and member privacy
• Establish and monitor quality KPIs (defect leakage, MTTR, test coverage, flakiness, stability) and drive continuous improvement
• Oversee test data management and environments; ensure reproducibility and safe handling of PHI/PII
• Champion shift-left quality: requirements grooming, exploratory testing, code-quality checks, and static analysis
• Coordinate release readiness, regression suites, and post-release validation; manage go/no-go decisions
• Ensure accessibility testing (WCAG) and cross-platform coverage for iOS, Android, modern browsers, and device matrices
• Collaborate on incident response, root-cause analysis, and corrective actions; prevent recurrence with guardrails
• Document standards, playbooks, and QA processes; align teams on compliance and audit-friendly practices

• 5+ years in Software QA/Testing with 2+ years leading QA or SDET teams in product environments
• Hands-on expertise building and maintaining automated test suites (mobile, web, and API); experience with tools such as Cypress/Playwright, Jest/Mocha, Appium/XCUITest/Espresso, Postman/Newman, or similar
• Strong understanding of CI/CD pipelines (e.g., GitHub Actions, CircleCI, Jenkins) and implementing quality gates
• Experience with API testing, contract testing (e.g., Pact), and microservices observability for validation
• Proficiency in at least one modern programming language (JavaScript/TypeScript, Java/Kotlin, or Python) for test development
• Background in risk-based testing, defect triage, and data-driven quality metrics/KPIs
• Comfort with test environment and data management, including masking/synthetic data for PHI/PII
• Knowledge of security and privacy best practices; familiarity with healthcare or regulated environments a plus (e.g., HIPAA)
• Experience with accessibility testing and WCAG compliance for consumer-facing applications
• Excellent cross-functional collaboration and communication skills; ability to influence engineering practices
• Strong analytical and problem-solving skills; thrives in fast-paced, mission-driven settings
• BS/MS in Computer Science, Engineering, or equivalent practical experience