UX Researcher

Anthropic is seeking a UX Researcher to uncover deep user insights that shape intuitive, trustworthy AI experiences. You will lead end-to-end research across generative AI products, collaborating closely with design, product, and engineering to inform strategy and execution. This role blends qualitative and quantitative methods, rigorous analysis, and crisp storytelling to influence product direction. We value honesty, clear thinking, and enthusiastic, hands-on execution.

• Plan and execute end-to-end UX research across discovery, definition, and validation phases
• Select and apply appropriate methods (e.g., interviews, ethnography, diary studies, usability testing, surveys, log analysis)
• Translate ambiguous questions into testable research plans and measurable learning objectives
• Synthesize findings into clear insights, frameworks, and recommendations that drive product decisions
• Partner with Product, Design, Data Science, and Engineering to prioritize opportunities and measure impact
• Operationalize research: recruit participants, manage incentives, maintain panels, and ensure data quality
• Create research artifacts (personas, journey maps, JTBD, mental models) for shared team understanding
• Advocate for user needs and ethical, trustworthy AI interactions across the product lifecycle
• Instrument and analyze product telemetry to complement qualitative insights
• Communicate findings via concise reports, workshops, and stakeholders readouts; influence roadmaps
• Establish best practices, playbooks, and repeatable studies to scale research in a fast-paced environment
• Ensure research compliance with privacy, consent, and security standards

• 3+ years of professional UX research experience in product teams (in-house or agency); AI or developer tools a plus
• Demonstrated mastery of core qualitative methods (interviews, concept/usability testing, field studies) and practical quantitative basics (surveys, simple stats, experimentation fundamentals)
• Proven track record turning research into shipped product improvements and measurable outcomes
• Strong study design, recruiting, and project management skills in fast-paced environments
• Ability to analyze ambiguous problems, generate clear hypotheses, and select rigorous methods
• Exceptional synthesis and storytelling skills; communicates complex findings simply to diverse audiences
• Experience collaborating with Designers, PMs, Engineers, and Data Scientists from discovery to launch
• Comfort with product analytics tools and basic data analysis (e.g., funnels, retention, cohort insights)
• Portfolio or work samples demonstrating research plans, artifacts, insights, and impact
• Familiarity with ethical considerations in AI and user privacy; commitment to responsible research practices
• Hands-on, enthusiastic attitude aligned with our values of honesty and doing the work
• Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Information Science, or equivalent practical experience (advanced degree a plus)

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