Desk Receptionist

Join Hraifi Hotel as a Desk Receptionist and be the welcoming face of our esteemed establishment. We are seeking a personable and organized individual who is passionate about delivering exceptional customer service and aligns with our core value of honesty. As a Desk Receptionist, you will play a crucial role in ensuring our guests have a memorable and pleasant experience from the moment they step into our hotel.

• Greet and welcome guests with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide accurate information about hotel services and local attractions.
• Coordinate with housekeeping and maintenance staff to address guest needs.
• Maintain a clean and organized front desk area.
• Process payments and manage billing accurately.
• Assist in resolving guest complaints and issues promptly and professionally.

• Proven experience as a receptionist or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using hotel management software and basic computer skills.
• Ability to work flexible hours, including weekends and holidays.
• A commitment to upholding the hotel's value of honesty in all interactions.